Club La Mer is a loyalty program that rewards customers for purchasing La Mer products. It is a tier-based program determ
MAR LEVEL: 0-599 Points
1/year Double score
OCEAN LEVEL: 600-1499 Points
1/year Double score
1/year Cabin Service
HIGH SEAS: +1500 Points
2/year Double score
2/year Cabin Service
The higher the level, the greater the benefits.
As a member, you earn points that determine your rewards in addition to the levels and their benefits.
Benefits of points: In the different levels you will find rewards that are redeemable at any time once they have become effective. These awards are based on the number of points you have accumulated in a single year. You must redeem your gifts before your anniversary date, or they will expire. On your anniversary date, your points are reset to 0 and you begin to accumulate new points. You will be able to view the gift catalog both in the app and on the Club La Mer website. Points benefits cannot be combined with other promotional offers (e.g. other discounts, free sample offers, free product offers, etc.).
Benefits by level: Certain benefits are based on the level achieved and you are eligible for these benefits as long as you are at that level regardless of the number of points you currently have.
From time to time, Program members will be offered early access to purchase select products before they go on sale to the general public. Members will receive email invitations when these offers become available if they have not opted out of Program emails. They will be available for a limited time and while supplies last.
From time to time, Program members will have the opportunity to earn double or triple points when purchasing select products. Members will receive email invitations when these offers become available, provided they have not opted out of receiving Program emails. These offers are available for a limited time.
To earn points, you must make purchases at La Mer en el Corte Inglés and have provided a valid email address.
Club members receive 1 point for every €1 spent.
Club La Mer members will not receive points or benefits from retail purchases made at airport stores or ecommerce, perfumeries or any other channel other than El Corte Inglés. Purchases made outside of Spain are also not valid for Club La Mer.
On each anniversary of your enrollment date, your accumulated points from the previous year will expire and your points will reset to zero.
When you redeem your points for products, the points available in your account will decrease according to the amount of points you have redeemed.
Points are valid for up to one year from the date of your anniversary in Club La Mer . On your anniversary date, your points are reset to zero and you can start accumulating new point benefits.
On your anniversary date, even if your points are reset to zero, your level status is determined by the number of points accumulated in the previous year.
The anniversary is the date you joined the Club La Mer loyalty program, and occurs on a 12-month cycle. For example, if you joined the Club on November 15, 2018, your anniversary date would be November 15, 2019, and every November 15 of each subsequent year.
Your anniversary date is displayed on the "My Points" page of your Club La Mer loyalty account.
If an order is found to be obtained through fraudulent activity or other activity that violates Club La Mer's Terms and Conditions, those points and your tier status, if applicable, will also be reversed.
Your Club La Mer offers and rewards can be redeemed both in the app and on the Club La Mer website. To redeem offers and rewards, you must have accumulated the minimum number of points set by us for a particular reward. Once the purchase is made, the advisor will contact you to come and pick up the gift during the next 15 days. The gift products will be sent to your usual point of sale for collection and you will be able to pick it up within the next 3 months after the purchase. Points are never redeemable for cash. You will find your products of choice in your personal account.
Offers and gifts are available while supplies last and substitutions of offers and rewards of similar value may occur.
You can terminate your Club La Mer membership at any time. Simply log in to your account to cancel your membership or contact customer service at 910 212 459 within Spain or via email at firstname.lastname@example.org.
La Mer, in its sole discretion, may terminate any member's membership for any reason, including, but not limited to, any breach of the Club La Mer Terms and Conditions and/or our website Terms and Conditions.
We reserve the right to limit the number of purchases or activities that are eligible for Club La Mer and/or for points and benefits, in any given time period or for the duration of Club La Mer, and/or any combination thereof.
Please see our current benefits. We offer benefits based on both points earned and level achieved.
La Mer Loyalty Account related emails, you will no longer receive emails regarding your Club La Mer status or program benefits or rewards that may be available to you.
Still have questions? Contact customer service.
Estée Lauder, S.A.
Polígono Industrial Las Mercedes, calle Nanclares de Oca, número 3, 28022,
Tax Identification Number A08272858
Teléfono: 911168457 in Spain
Correo electrónico: email@example.com